Friday, February 22, 2008

Verizon: Do It Yourself! or FiOS Fizzles – August 2007

Thinking of getting Verizon’s FiOS service? Think again. I called in because I was angry woth Comcast and set a time to have Verizon come out and install their FiOS service.

The guy took all day – literally an eight hour work day – to do something which even he said should only take a few minutes.

Admittedly he was sort of a hunk is a funky, ham-handed way – but I loved watching his big fingers playing with my keyboard. His swarthy face and beautiful eyes and lips were also easy to watch.

However, it quickly became apparent that he was having some kind of trouble and it took hours and hours to resolve. The only good thing was that he staye a long time, left, and returned. All the while I was thinking how I coluld turn this into a scene from one of those service men porn flicks.

Didn’t happen.

And, as it turns out, neither did the FiOS service. Oh, I had it set up but the service was intermittent and I couldn’t get anything done.

OK, I thought, they can send someone to fix this.

Wrong!

They refused to send anyone. They kept telling me that they could bnot “justify” sending anyone out.

Here, I found was the Verizon trap – they will not service the service! They expect you to take direction over the phone OR give up control of your computer through the Verizon lines. (Like that’s gonna happen. Let them romp through my hard drive? Hardly! Well, OK, if they sent a hunky service man and he wanted to do some other romping first, maybe I’d entertain the idea. But first things first.)

It turns out, then, that Verizon has a “do it yourself” policy when it comes to service. And they don’t pay you at the same rate they pay their workers. In fact, they take your money and let you have the pleasure of dealing with problems.

So, not even three days after I ordered service. I had it pulled out.

Of course, it took five months for them to figure out that I had indeed canceled within the prescribed time and that they should not be charging me for service.

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